Customer Service

If you are encountering a problem or have any question about odrive, we provide the following options for assistance:

Immediate Assistance

*BETA* Receive immediate, real-time assistance from our new AI support assistant

Documentation

Our online documentation is an excellent source of additional information about odrive. There is a usage guide which goes over important basics, an in-depth features overview, and a step-by-step user manual for detailed information about how to configure odrive for your needs.

Contact us via our user forum

For odrive product discussion, information, troubleshooting, and announcements, please visit the odrive User Forum. The community forum is packed with useful information that can provide immediate answers to your questions. Browse through existing threads or engage in active discussions directly with our engineering and support teams.

Email our Customer Service Team

You can get in touch with our customer service team by emailing support@odrive.com. This will automatically creates a support ticket for you in our ticketing system.

Instructional Videos

We also have some short instructional videos which cover topics from general odrive usage to how to use specific features such as zero-knowledge encryption.

Blog Posts

Our company blog has useful information about where odrive is going and how users can benefit from using odrive.

If you are having problems with a charge on your credit card or other billing-related issue, please see our billing help page.

If you don’t already have an odrive account, you can sign up for a free account. Sign up for odrive.

With an odrive free account, you can unify access to all your storage under one login and in one place. You can also sync your files, share them, and more.

You can do even more with odrive Premium. When you sign up, you automatically get a free 7-day trial to try out all the premium features. Learn more about your premium trial and features from our usage guide documentation. You can also learn more about the differences between the Free vs. Premium plans.

If you're purchasing multiple licenses for your organization and want to do so under a single credit card, you'll want to use our Orgs purchasing capability. Simply go to the pricing page and follow the instructions at the top (you'll first need to turn on Orgs access on your account before you can upgrade).

If you've still got questions, please email support@odrive.com and we'll get back to you ASAP.

For any other issues or problems, please send us an email at support@odrive.com to get help from our team.